FCG has a wealth of experience in assisting organizations implement the necessary processes, policies, procedures and work instructions necessary to support the requirements of the ISO 20000 Standard and have a proven track record of clients successfully attaining certification.
Our proven roadmap, shown here, provides clients with a clear strategy of how best to approach an ISO 20000 project, with FCG able to guide them on a successfully journey and in the most effective manner.
ISO 20000 is an international standard and consists of a number of requirements that an IT organization (ITO) can be formally audited against to show that the ITO is proficiently operating its IT service delivery to a per-determined ‘standard’. Its full title is ISO/IEC 20000 Information technology – Service management, sometimes for brevity just called ISO 20000 (or ISO20000).
Whilst organizations that operate service management can be assessed against ITIL®, this is a best practice framework that allows an organization to be selective about which elements they do, and there is no minimum number of processes that must be performed, or indeed which parts of a process need to be performed – whereas ISO/IEC 20000 specifies a set of processes and an over-arching management framework that must be effectively performed and managed, and evidence shown of that.
There are a number of parts to ISO/IEC 20000, but it is Part 1 (Service management system requirements) that specifies the mandatory aspects that any ITO must perform (and show evidence of) in order to achieve certification.