ITSM consulting

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Overview

FCG is committed to providing its services underpinned by world-class service management frameworks, including ITIL. ITIL is now accepted throughout the IT industry world-wide as best practice for management of the IT infrastructure in line with business needs; FCG is recognized as a leading authority in ITSM consulting. We have been a cornerstone of ITIL Service Management since its inception over 20 years ago and were instrumental in the writing and publishing of the original and updated ITIL books and information. FCG is also very involved in the authoring, qualification and certification scheme for ISO/IEC 20000.

Our ITSM consultants are able to provide a solution based on ITIL and our core business competencies, reducing risk by adopting business as usual processes and incorporating innovation and creativity which enables the customer to leverage the strength and flexibility that FCG offers as a business partner. FCG’s ITSM consultants are able to adapt ITIL in support of formal quality and performance frameworks such as Sarbanes Oxley, ISO 9000 and ISO/IEC 20000.

FCG specialises in helping clients accelerate transformation programs that drive improvement of their business through IT service management. FCG brings expertise through world renowned trainers, consultants and toolkits to shape the most appropriate solution to effect change whether that be the adoption of service management frameworks (such as ITIL®, COBIT®, MOF), standards certifications (ISO/IEC 20000, ISO/IEC 27001), or more specialised processes such as software asset management, information security management and the service design lifecycle.

ITSM Consulting Tools

FCGMAPS™ – ITIL Assessment Tool

FCGPRISM™ – ITIL Process Implementation Tool

ITSM Consulting Tools

FCG offers a range of ITIL training courses including ITIL Foundation, ITIL Awareness, and ITIL Capability Training.

FCG helps clients accelerate transformation programs to drive business improvement through IT Service Management.